{"id":1105,"date":"2023-11-26T08:53:23","date_gmt":"2023-11-26T08:53:23","guid":{"rendered":"http:\/\/itdirectorate.aamusted.edu.gh\/?page_id=1105"},"modified":"2024-09-04T14:00:41","modified_gmt":"2024-09-04T14:00:41","slug":"it-help-and-support","status":"publish","type":"page","link":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/it-help-and-support\/","title":{"rendered":"it help and support"},"content":{"rendered":"\t\t
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Find IT help and support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ways to get help with your computer and IT problems<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Need to get connected, worried about malware, or just forgotten your password? Here\u2019s where to go for help with your IT problems..<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Online help<\/h2>

Visit our\u00a0Help website\u00a0to find useful guides, frequently asked questions (FAQs) and lots of other IT advice and guidance.<\/p>

Lost password?<\/h2>

If you have problems with your IT accounts \u2013 such as a forgotten password \u2013 you should be able to solve these through the\u00a0Manage your Aamusted Single Sign-On account\u00a0or\u00a0Self-Registration websites. Try this first before contacting the Service Desk. If you are confused about which IT account should be used for which services read our\u00a0Your University accounts\u00a0page.<\/p>

Other IT help available<\/h2>

Local IT support staff<\/h3>

If you’ve checked the Help website and still need assistance, the first place to go for help should be the IT Support Staff in your college or department. You can find a\u00a0list of local IT Support Staff<\/a>\u00a0on our Help site.<\/p>

The IT Service Desk<\/h3>

Our central IT Service Desk provides front-line user support services for staff and students.<\/p>

To contact the Service Desk, phone\u00a0+233202601155\u00a0\/\u00a0+233205111906\u00a0(please have your University Card to hand). Telephone support is available 24\/7. You can also\u00a0contact us online<\/a> (use Get help form) to register your request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Browse IT Services<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Get IT support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Report Security incident<\/a><\/span><\/p>

Request help<\/a>\u00a0via IT self service<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Find IT help and support Ways to get help with your computer and IT problems Need to get connected, worried about malware, or just forgotten your password? Here\u2019s where to go for help with your IT problems.. Online help Visit our\u00a0Help website\u00a0to find useful guides, frequently asked questions (FAQs) and lots of other IT advice […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1105","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/pages\/1105"}],"collection":[{"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/comments?post=1105"}],"version-history":[{"count":46,"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/pages\/1105\/revisions"}],"predecessor-version":[{"id":4612,"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/pages\/1105\/revisions\/4612"}],"wp:attachment":[{"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/media?parent=1105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}