{"id":1456,"date":"2023-12-07T15:12:44","date_gmt":"2023-12-07T15:12:44","guid":{"rendered":"http:\/\/10.50.132.54\/?page_id=1456"},"modified":"2024-11-13T23:07:19","modified_gmt":"2024-11-13T23:07:19","slug":"it-services-for-student","status":"publish","type":"page","link":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/it-services-for-student\/","title":{"rendered":"it services for student"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1456\" class=\"elementor elementor-1456\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8676aa e-flex e-con-boxed e-con e-parent\" data-id=\"a8676aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:4407,&quot;url&quot;:&quot;https:\\\/\\\/itdirectorate.aamusted.edu.gh\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/debate5-1024x683-1.jpg&quot;},{&quot;id&quot;:4403,&quot;url&quot;:&quot;https:\\\/\\\/itdirectorate.aamusted.edu.gh\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/AAMUSTED-SANDWICH-ORIENTATION-1.jpeg&quot;},{&quot;id&quot;:4394,&quot;url&quot;:&quot;https:\\\/\\\/itdirectorate.aamusted.edu.gh\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/0G2A9431-1024x683-1.jpg&quot;}],&quot;background_slideshow_slide_duration&quot;:3000,&quot;background_slideshow_slide_transition&quot;:&quot;slide_left&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-085dd73 elementor-widget elementor-widget-heading\" data-id=\"085dd73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT Services for Students<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62057b0 e-flex e-con-boxed e-con e-parent\" data-id=\"62057b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee2e33 elementor-widget elementor-widget-heading\" data-id=\"eee2e33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Student IT Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-351fea8 e-flex e-con-boxed e-con e-parent\" data-id=\"351fea8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1ab2577 e-con-full e-flex e-con e-child\" data-id=\"1ab2577\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b039b9 elementor-widget elementor-widget-heading\" data-id=\"4b039b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/aamusted.edu.gh\/\">Aamusted Offical Site<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28fcfd6 e-con-full e-flex e-con e-child\" data-id=\"28fcfd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-007fd97 elementor-widget elementor-widget-heading\" data-id=\"007fd97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/asp.aamusted.edu.gh\/\">Student Portal - Freshers<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13abf9a e-con-full e-flex e-con e-child\" data-id=\"13abf9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-677b860 elementor-widget elementor-widget-heading\" data-id=\"677b860\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/asp2.aamusted.edu.gh\/\">Student Portal - Continuing student<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d10f569 e-con-full e-flex e-con e-child\" data-id=\"d10f569\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5f2b98 elementor-widget elementor-widget-heading\" data-id=\"a5f2b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/lms.aamusted.edu.gh\/?_ga=2.229535900.1098465867.1701936600-545367138.1701678745&#038;_gl=1*eyy6n0*_ga*NTQ1MzY3MTM4LjE3MDE2Nzg3NDU.*_ga_13L0H5MMWZ*MTcwMjA0ODY4MS41LjEuMTcwMjA0OTgwNi4wLjAuMA..*_ga_3M0YPZ661J*MTcwMjA0ODY4MS41LjEuMTcwMjA0OTgwNi4wLjAuMA..\">Lms<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbc7a9f e-con-full e-flex e-con e-child\" data-id=\"bbc7a9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a6d9fd elementor-widget elementor-widget-heading\" data-id=\"3a6d9fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/aamusted.edu.gh\/library\/\">Library<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cd01da e-con-full e-flex e-con e-child\" data-id=\"2cd01da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f8f6e8 elementor-widget elementor-widget-heading\" data-id=\"3f8f6e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/itdirectorate.aamusted.edu.gh\/?page_id=1564\">Student Mail<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1276cb4 e-con-full e-flex e-con e-child\" data-id=\"1276cb4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbd84e elementor-widget elementor-widget-heading\" data-id=\"2cbd84e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/itdirectorate.aamusted.edu.gh\/?page_id=1291\">Connect to campus Wi-Fi<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b8a692 e-con-full e-flex e-con e-child\" data-id=\"3b8a692\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84af7bf elementor-widget elementor-widget-heading\" data-id=\"84af7bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/itdirectorate.aamusted.edu.gh\/?page_id=1563\">Password<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-883968d e-con-full e-flex e-con e-child\" data-id=\"883968d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-758719f elementor-widget elementor-widget-heading\" data-id=\"758719f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/itdirectorate.aamusted.edu.gh\/?page_id=997\">Cybersecurity <\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8838ef e-flex e-con-boxed e-con e-parent\" data-id=\"a8838ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c2c23f e-con-full e-flex e-con e-child\" data-id=\"6c2c23f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc88783 elementor-widget elementor-widget-text-editor\" data-id=\"fc88783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #89173c;\">Instructions for students<\/span><\/strong><\/p><h3><strong>Students&#8217; IT <\/strong><strong>services<\/strong><\/h3><div style=\"font-size: 16px;\"><span style=\"color: #000;\">University IT services and related support are provided by the\u00a0<\/span>IT Directorate<span style=\"color: #ff00f;\">.\u00a0Complete descriptions of the services are available in the\u00a0<\/span>IT Center service catalogue<span style=\"color: #555555; font-size: 16px;\">.<\/span><strong><br \/><\/strong><\/div><div><ul><li>At the start of students : username and email<\/li><li>Support and guidance<\/li><li>Logging in and connections<\/li><li>information security and privacy protection<\/li><li>Face to face IT support<\/li><\/ul><\/div><div><span style=\"color: #555555; font-family: 'Open Sans', font-size: 16px;\">\u00a0<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b140bc e-con-full e-flex e-con e-child\" data-id=\"3b140bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27c8e0e elementor-widget elementor-widget-image\" data-id=\"27c8e0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/itdirectorate.aamusted.edu.gh\/wp-content\/uploads\/2024\/07\/0G2A9431-1024x683-1.jpg\" class=\"attachment-large size-large wp-image-4394\" alt=\"\" srcset=\"https:\/\/itdirectorate.aamusted.edu.gh\/wp-content\/uploads\/2024\/07\/0G2A9431-1024x683-1.jpg 1024w, https:\/\/itdirectorate.aamusted.edu.gh\/wp-content\/uploads\/2024\/07\/0G2A9431-1024x683-1-300x200.jpg 300w, https:\/\/itdirectorate.aamusted.edu.gh\/wp-content\/uploads\/2024\/07\/0G2A9431-1024x683-1-768x512.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-005ca7f e-flex e-con-boxed e-con e-parent\" data-id=\"005ca7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51b3bae e-con-full e-flex e-con e-child\" data-id=\"51b3bae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab1659f elementor-widget elementor-widget-text-editor\" data-id=\"ab1659f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>At the start of students : username and email<\/h4><div><p>The University username and email are your keys to the University community. Activate your user account and start using your email\u00a0<strong>as soon as your studies begin<\/strong>.<\/p><ul><li>Once you have accepted the offered study place, your details are entered into the University\u2019s student records within a week or so.<\/li><li>You will receive an email notification when this has been done. You can then activate your username.<\/li><li>Instructions for activating your username are available on the\u00a0<a href=\"https:\/\/helpdesk.it.helsinki.fi\/en\/instructions\/other-instructions\/when-starting-your-studies\">IT Helpdesk website<\/a>.<\/li><\/ul><p>Use the University email address for\u00a0<strong>all<\/strong>\u00a0study-related matters. This makes identification easier and speeds up service. Email is also an important communication channel, so make sure you read your emails.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c99a4c6 e-con-full e-flex e-con e-child\" data-id=\"c99a4c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1820a10 e-flex e-con-boxed e-con e-parent\" data-id=\"1820a10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d88beee e-con-full e-flex e-con e-child\" data-id=\"d88beee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-211b3bc elementor-widget elementor-widget-text-editor\" data-id=\"211b3bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Support and guidance<\/strong><\/h4>\n<div>\n<p>The IT Helpdesk instructions site&nbsp;provides&nbsp;instructions for the most popular applications and IT services at the university.<\/p>\n<p>IT Helpdesk provides students and employees at the University with user support on the university\u2019s IT services, key applications and information systems. You can contact IT Helpdesk via chat, by telephone or by e-mail. If you need to reach IT Helpdesk quickly, you should preferably use chat. You may also call in urgent cases. If the matter is not urgent, use e-mail. Also for more info about aamusted university check our student handbook &#8211;<a href=\"https:\/\/itdirectorate.aamusted.edu.gh\/?page_id=1586\"> Aamusted Student Handbook<\/a><\/p>\n<ul>\n<li><a href=\"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/get-help\/\">IT Directorate helpDesk<\/a>\n<ul>\n<li>Chat (Mon\u2013Fri 8 a.m. to 5 p.m.)<\/li>\n<li>Tel. +233541725002 \/ +233506443916 (Mon\u2013Fri 8 a.m. to 5 p.m.)<\/li>\n<li>E-mail: <a href=\"mailto:ictservices@aamusted.edu.gh\">ictservices@aamusted.edu.gh<\/a>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7455c1 e-con-full e-flex e-con e-child\" data-id=\"f7455c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-189ea6f e-flex e-con-boxed e-con e-parent\" data-id=\"189ea6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c8930d e-con-full e-flex e-con e-child\" data-id=\"3c8930d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f93743 elementor-widget elementor-widget-text-editor\" data-id=\"3f93743\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Logging in and connections\u00a0<\/h4><div><h5>Username and password<\/h5><p>You will need a username and password to log in to your university computer\u00a0and to use university IT services, such as e-mail, intranet and home directory. Your user account will be valid for a limited time.<\/p><ul><li>You can change\/reset your password here.<\/li><li>Read more about\u00a0user account\u00a0on the IT Helpdesk instruction page.<\/li><\/ul><h5>Wireless network connections<\/h5><p>The university\u2019s eduroam visitor network\u00a0provide you with wireless connections.\u00a0Read more about wireless connections\u00a0on the IT Helpdesk instruction page.<\/p><h5>Remote access to network and materials<\/h5><p>You can remotely access the university\u2019s internal network services.\u00a0Read more about remote access on the IT Helpdesk instruction page.<\/p><p>Students can also use the\u00a0<strong>Azure Virtual Desktop<\/strong>\u00a0(AVD) remote desktop service. AVD is a remote Windows desktop which you can use to access University services, applications, and your own files conveniently from any location.\u00a0Start using AVD with IT Helpdesk instructions.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e12ebdc e-con-full e-flex e-con e-child\" data-id=\"e12ebdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c63bb1e e-flex e-con-boxed e-con e-parent\" data-id=\"c63bb1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89722da e-con-full e-flex e-con e-child\" data-id=\"89722da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d98d092 elementor-widget elementor-widget-text-editor\" data-id=\"d98d092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Information security and privacy<\/strong><\/h4><div style=\"font-size: 16px;\"><span style=\"color: #000;\">University IT services and related support are provided by the\u00a0<\/span>IT Directorate<span style=\"color: #ff00f;\">.\u00a0Complete descriptions of the services are available in the\u00a0<\/span>IT Center service catalogue<span style=\"color: #555555; font-size: 16px;\">.<\/span><strong><br \/><\/strong><\/div><div><ul><li>At the start of students : username and email<\/li><li>Support and guidance<\/li><li>Logging in and connections<\/li><li>information security and privacy protection<\/li><\/ul><\/div><div><span style=\"color: #555555; font-family: 'Open Sans', font-size: 16px;\">\u00a0<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec767f7 e-con-full e-flex e-con e-child\" data-id=\"ec767f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7988bc2 e-flex e-con-boxed e-con e-parent\" data-id=\"7988bc2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d31ca2 e-con-full e-flex e-con e-child\" data-id=\"1d31ca2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e10c3d0 elementor-widget elementor-widget-text-editor\" data-id=\"e10c3d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Face to face IT support<\/strong><\/h4><div><p>We offer face to face IT support and expert advice to all students at Aamusted. You can obtain basic technical support and assistance including:<\/p><ul><li>Problems using software and other Aamusted IT Services<\/li><li>Removing viruses and malware<\/li><li>Wireless set up on laptop and mobile devices<\/li><li>Laptop performance issues<\/li><li>Password reset information<\/li><\/ul><p>Our opening hours are between 8am &#8211; 5pm, Monday to Friday at the following locations:<\/p><ul><li>Administration Block , Top floor<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d8da72 e-con-full e-flex e-con e-child\" data-id=\"6d8da72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf5ebde e-flex e-con-boxed e-con e-child\" data-id=\"cf5ebde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc40ee elementor-widget elementor-widget-n-accordion\" data-id=\"9cc40ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1640\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1640\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Contact IT Directorate service center <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1640\" class=\"elementor-element elementor-element-91ddcf8 e-con-full e-flex e-con e-child\" data-id=\"91ddcf8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8935210 elementor-widget elementor-widget-text-editor\" data-id=\"8935210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilize our chat integrated system located at the bottom right to reach out to the IT Directorate service center. Here, you can seek guidance on a wide range of topics and discover the various ways to get in touch for additional support.<\/p><p><strong>On campus at the Administration block?<br \/><\/strong>Visit the IT Directorate in the administation block on the top floor.\u00a0<\/p><p>Our opening hours is from Mon &#8211; friday (8:00 am &#8211; 5:00 pm).<\/p><p><strong>In a lecture theatre or classroom?\u00a0<br \/><\/strong>Please consult the written guides in the room, or visit our online guidance:<br \/>Contacting the IT Service Centre from a Lecture Theatre or Classroom<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1641\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1641\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Basic checks you can make before contacting us <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1641\" class=\"elementor-element elementor-element-ea8f83e e-con-full e-flex e-con e-child\" data-id=\"ea8f83e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4de0a65 elementor-widget elementor-widget-text-editor\" data-id=\"4de0a65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Before requesting IT support there are basic checks you can make. These are:<\/strong>\u00a0<\/p><ul><li>Have you asked any of\u00a0your colleagues to see if they&#8217;re experiencing the same or a similar problem?<\/li><li>Have you restarted your device?<\/li><li>If the problem is related to either a mouse, keyboard or network issue, have you made sure that all your cables are connected securely?<\/li><li class=\"last\">If the problem seems to be related to your password, have you tried to log on to another machine?<\/li><\/ul><p>If you are still experiencing problems after completing the above checks, please engage in a live chat with us \u00a0for further help and advice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT Services for Students Student IT Services Aamusted Offical Site Student Portal &#8211; Freshers Student Portal &#8211; Continuing student Lms Library Student Mail Connect to campus Wi-Fi Password Cybersecurity Instructions for students Students&#8217; IT services University IT services and related support are provided by the\u00a0IT Directorate.\u00a0Complete descriptions of the services are available in the\u00a0IT Center [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1456","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/pages\/1456"}],"collection":[{"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/comments?post=1456"}],"version-history":[{"count":176,"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/pages\/1456\/revisions"}],"predecessor-version":[{"id":4642,"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/pages\/1456\/revisions\/4642"}],"wp:attachment":[{"href":"https:\/\/itdirectorate.aamusted.edu.gh\/index.php\/wp-json\/wp\/v2\/media?parent=1456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}