IT Services for Staff

Staff IT Services

Aamusted Official Site

Staff Portal

Lms

Email

Library

Check Payslip

Google Workspace

Dspace

Wifi

Password

Cybersecurity

Working in collaboration with colleges and other University support services, Digital Solutions and Services aims to improve the quality of learning, teaching, and assessment by developing and applying new approaches. We are here to support staff and students in their use of IT equipment, systems, Audio Visual, and telephone services. 

We aim to provide you with the tools, skills, and resources to help you build your digital skills and deliver successful outcomes including a learning environment for students that is reliable, professional, and of a high quality.

Our IT Support Team

Get It support

Need support with an IT related issue or query? We are more than happy to help. To help diagnose the problem and resolve the issue quickly, we advise you to make a few basic checks before contacting the Service Centre. These checks will enable you to give us as much information as possible in order for us to help you.

When you contact us for help, also known as “logging a ticket” or “raising a request”, we’ll assign a ticket number to your request and work to resolve the issue as soon as possible for you. Use the ticket number to track progress or refer back to your request.

Contact IT service center

The IT Directorate at AAMUSTED is here to assist you with all your technology needs. We offer a variety of resources to help you troubleshoot issues, learn new skills, and get the most out of your technology.

Find Answers Online:

  • Visit the AAMUSTED IT Directorate Knowledge Base: [Insert Link to AAMUSTED IT Directorate Knowledge Base (if available)] This comprehensive resource center provides articles, tutorials, and FAQs on a wide range of topics, from setting up your AAMUSTED email to connecting to the campus network. Search for specific topics or browse through the categories to find the information you need.

Need Further Assistance?

  • On Campus at the AAMUSTED Main Campus:

    • Visit the IT Help Desk located in [Insert Location Details (e.g., Building Name, Room Number)]. Our friendly and knowledgeable staff is available to answer your questions in person.
    • To ensure you visit during our operating hours, please refer to the AAMUSTED IT Directorate Knowledge Base homepage for the latest schedule.

  • Off Campus:

    • If you’re not on campus, you can still access our online resources or contact the IT Help Desk by phone or email. Contact information for remote support can be found on the AAMUSTED IT Directorate Knowledge Base homepage.

Need Assistance in a Classroom or Lecture Theatre?

  • Written Guides:

    • Many classrooms and lecture theatres have IT troubleshooting guides located in the room itself. These guides offer quick solutions to common problems.

  • Online Resources:

    • If you can’t find the answer in the written guide, you can access our online knowledge base (link provided above) for a wider range of solutions and troubleshooting steps.

Get in Touch with the IT Help Desk (From a Lecture Theatre or Classroom):

  • While we encourage you to use the online resources first, you can also contact the IT Help Desk for assistance during operating hours. Contact information can be found on the AAMUSTED IT Directorate Knowledge Base homepage.

The IT Directorate at AAMUSTED is committed to providing you with the best possible support. Don’t hesitate to reach out if you have any questions or need help with your technology!

Here are some quick checks you can perform before contacting the AAMUSTED IT Directorate for assistance:

1. Check with Colleagues:

  • Is anyone else experiencing a similar issue? Sometimes, problems can affect a group of users. Talking to colleagues can help determine if the issue is widespread or specific to your device.

2. Restart Your Device:

  • A simple device restart can often resolve temporary glitches and software issues. This applies to desktops, laptops, and even mobile devices.

3. Secure Connections:

  • If you’re facing mouse, keyboard, or network problems, ensure all cables are securely plugged into your device and the relevant ports. A loose connection can disrupt functionality.

4. Verify Password:

  • Is the issue related to logging in? Try logging in to a different device (if available) using the same credentials. This can help isolate whether the problem lies with your password or your current device.

Still Experiencing Issues?

If you’ve completed these basic checks and the problem persists, there’s no need to worry! Here are your options for further assistance:

• AAMUSTED IT Directorate Knowledge Base:

Visit the AAMUSTED IT Directorate Knowledge Base ([Insert Link Here, if available]). This extensive resource center offers articles, guides, and FAQs covering a wide range of topics, from troubleshooting common problems to utilizing university technology services effectively. Explore the categories or search for specific keywords to find relevant solutions.

• AAMUSTED IT Help Desk:

  • On Campus: If you’re located at the AAMUSTED Main Campus, the friendly and knowledgeable staff at the IT Help Desk are ready to assist you in person. Visit them at [Insert Location Details (e.g., Building Name, Room Number)].
  • Off Campus: You can still access IT support remotely! Contact details for phone and email support are available on the AAMUSTED IT Directorate Knowledge Base homepage.

Remember, the AAMUSTED IT Directorate is here to help! By trying these initial troubleshooting steps, you can often resolve problems quickly and free up valuable time for both you and the IT support staff.

Before you submit a ticket:

  • Tried basic troubleshooting? Expand the accordion above to see quick fixes.

What information will I need?

  • Contact details: Email and phone number (for follow-up)
  • Problem details: Describe the issue clearly.
  • Error messages: Include any error messages you see.
  • Screenshot (optional): If a picture helps explain the problem.
  • UID number (if applicable): This applies only to University ID.

We use this information to:

  • Assist you efficiently.
  • Resolve your issue quickly.

Ready to submit a ticket?

Head over to the AAMUSTED IT Directorate Knowledge Base or contact the IT Help Desk (details on the Knowledge Base).